• How to add Credit

  Login to YesRef Click the credit in the top left-hand corner Add the value you wish to add Enter a PurchaseFew readers

• The YesRef network explained

  The YesRef Network, featuring the LiveGamesList, is a core component of the YesRef platform. It simplifies how sports providers connect with qualified Sports Officials. The LiveGamesList enables providers to easily post games or events and request officials who meet specific qualifications for over 25 sports. With a network of over 11,000 officials, YesRef ensures each official has the necessary DBS checks, safeguarding certifications, or sport affiliations, eliminating the need for outdatedFew readers

• How to update Billing details

  Login to YesRef Click the initials in the top right-hand corner or if you are using the app, click profile in the bottom right-hand corner Click "Manage Profile" (https://storage.crisp.chat/users/helpdesk/website/-/9/1/c/b/91cb775d8593Few readers

• What membership evidence is acceptable

  To verify yourself as a Sports Provider on YesRef, you will be required to evidence that you are part of the Organisation you are registering for. A Sports Provider wFew readers

• How do I Find a Sports Official?

  Login to YesRef If a game is already available in your account, on the game card simply change the allocation type to 'Find". Click "Save Changes"Few readers

• How do I pay Sports Officials in YesRef

  Login to YesRef Click an individual game or Click "Bulk Actions" to pay multiple roles at once Click "Pay YesRef" (https://storage.crisp.chat/users/helpdesk/website/-/b/7/1/b/b71bc3db0d9ab000/b9cc530e-bcc6-46b0-b129-9b7974qb3taf.webFew readers

• How do I add more users to my Organisation?

  To add a brand new user to your YesRef Organisation, the new user will need to create a new account. When prompted the user should: Select the entity type they wish to join IE Business, Club, Competition, Educational Institution or Governing Body Search for the name of your Organisation. They will not need to create a new entity since the entity already exists within YesRef. Once completed,Few readers

• How do I create a team

  Login to YesRef Click the initials in the top right-hand corner or if you are using the app, click profile in the bottom right-hand corner Click "Manage Profile" (https://storage.crisp.chat/users/helpdesk/website/-/4/f/e/3/4fe3b2e2d8Few readers

• Invoices & Credit Notes

  To assist with financial accountability, YesREf will automatically produce Invoices and Credit Notes and send them to the Billing Contact(s) and the Sports Provider that makes the payment. Invoices will be sent on the following triggers: Requesting a Credit Top-up Invoice via the Credit page Paying for a Role in individual Games or by clicking the Bulk Actions Credit Notes will be sent on the following triggers: When a role status is Awaiting Completion and the Role has been removeFew readers

• How to set Role defaults per Team

  Log into your YesRef Account Click your initials in the top right-hand corner or profile in the bottom right if you're using the app. Click "Manage Profile" (https://storage.crisp.chat/users/helpdesk/website/-/5/9/8/f/598fb0d9c5bbb000Few readers

• How do I add a new Sport?

  Login to YesRef Click the initials in the top right-hand corner or if you are using the app, click profile in the bottom right-hand corner Click "Manage Profile" (https://storage.crisp.chat/users/helpdesk/website/-/8/c/8/a/8c8a512224fFew readers

• Sports Official's Profile

  Click the people Icon and search for a Sports Official Within the Sports Official's profile you will see: Name and Contact details of the Sports Official Parent / Guardian information (if the Official is under 18) Level Governing Body Preferred Categories Preferred Travel Distance Affiliation, DBS and Safeguarding expiration dates (if know) A listFew readers

• Sports Official's calendar

  Click the people Icon and search for a Sports Official To view the Game or Event that the Official is Appointed to, select the date with the full circle around the dateFew readers

• How do I invite Sports Officials to my account?

  Login to YesRef Click the initials in the top right-hand corner or if you are using the app, click profile in the bottom right-hand corner ClickFew readers

• Billing Explained

  Our Self-service Billing page enables Organisations to update key information around the Organisation directly into YesRef so that Invoices & Credit Notes are accurate and accessible at all times. Billing Address After you have updated the billing address, all the invoices that are sent directly out of YesRef will have this information included on them. Additional Information YesRef has allowed an Organisation to add a Company Registration Number and VAT number to the Sports OrganisationFew readers

• The benefit of multiple users

  Having multiple users in your YesRef account offers multiple benefits. Here’s a breakdown of the key advantages: 🔄 Collaboration & Productivity Shared Access: Everyone can Organise, Find or Pay Sports Officials from the same account keeping information centralised. Real-Time Collaboration: Multiple users can manage different Sports, Teams or Venues. 🔐 Security & Access Control Permission Levels: You can assign different roles (e.g., admin, StanFew readers

• How to set Role defaults per Venue

  Log into YesRef Click your initials in the top right-hand corner or profile in the bottom right if you're using the app Click "Manage Profile" (https://storage.crisp.chat/users/helpdesk/website/-/a/0/7/4/a0747bf1ac24c000/82d9972f-0924Few readers

• What are the different access levels available

  YesRef has created multiple access levels within the Users section to: Increase collaboration & productivity Aid security & access control Increase tracking & reporting Allow for customisation & scalability Share billing & accountability where required. The following access levels are available to each user: Admin An admin has full access to YesRef, including the ability to accept new users, add Games/Events, Find, Organise and Pay Officials with access to Officials, Teams,Few readers

• What is an Account Owner?

  YesRef defines the Account Owner as the first User to register for the Organisation. This can be updated by visiting the Users section of your profile, if you are an Admin. Please see our article How do I manage my users? to update this. The Account Owner is automatically assigned the Access Level of Admin.Few readers

• YesRef Credit Explained

  Credit Credit allows an Organisation to deposit a sum of money to the Organisation's account which can then be drawn down to pay Sports Officials. The current credit balance is displayed in the top left hand corner of your YesRef account. This will depend on the Access Level of your account which is set by the Organisation.Few readers

• Stakeholder Management

  YesRef is designed to streamline the sharing of game and event details, ensuring seamless access for everyone who needs it. By connecting all relevant parties—teams, officials, administrators, and governing bodies—YesRef delivers real-time, relevant information to the right people at the right time. How It Works: Team-Connected Users: Individuals linked to a team can access comprehensive game details, including schedules, locations, and appointed officials, ensuring they stayFew readers

• Do the officials have all of the qualifications for my game

  Each game requires different qualifications including but not limited to: Affiliation Safeguarding Training DBS check The YesRef Platform has an algorithm built in, to make sure your game is only promoted to the officials who meet the criteria. This process offers the best experience for all stakeholders across sport.Few readers

• How do I manage my users?

  Login to YesRef Click the initials in the top right-hand corner or if you are using the app, click profile in the bottom right-hand corner Click "Manage Profile" (https://storage.crisp.chat/users/helpdesk/website/-/9/7/c/a/97ca5ddffd98Few readers

• How to Bulk Appoint a Sports Official

  Log in to your YesRef Account Click "Bulk Actions" Click "Appoint" Here you can set a date range, select a paFew readers

• How to update your email address as a Sports Provider

  Login to YesRef Click the initials in the top right-hand corner or if you are using the app, click profile in the bottom right-hand corner Click "Manage Profile" (https://storage.crisp.chat/users/helpdesk/website/-/7/e/f/9/7ef95efb56b40cFew readers

• How do I create a new Game

  Login to YesRef Click Create Select 'Game' (https://storaFew readers

• How to set Role defaults per Division

  Log into your YesRef Account Click your initials in the top right-hand corner or profile in the bottome right if you're using the app Click "Manage Profile" (https://storage.crisp.chat/users/helpdesk/website/-/b/7/6/6/b766c3f130ee700Few readers

• Game Center Explained

  The YesRef game centre is at the heat of everything we do. Ensuring seamless UI/UX to ensure all the information you need is available on the go to manage Game Day! When you log into YesRef, the home page will default to today's date. Giving you a snapshot of everything happening today. From here you can Create a game View your Officials View previous paymentsFew readers

• What payment methods can I use

  YesRef uses the latest technology to enable payments to be moved in real-time. The advantage to using this technology, enables the YesRef platform to move money seamlessly and within seconds. We offer two secure methods of payment: Automated self-service bank transfer Uploading credit to your accountFew readers

• What happens when an official doesn't turn up

  To date, we know of only two occurrences where a Sports Official has failed to turn up to a game, across thousands of games. We do however appreciate that this does happen now and again and we're here to help when it does. The first thing to do is to make sure you've updated the completion status of the game within the platform, as this money will be returned to you. The next thing to do is to get in touch with us using the messenger in the bottom right hand corner of the page.Few readers