• How to change your password

  Navigate to https://app.yesref.com Click "Forgot password?" Enter your YesRef registered Email Address, then press Submit. ![](https://storage.crisp.chat/users/helpdesk/website/-/c/8/e/9/c8e9df36b36e9000/2c80a43Some readers

• How to Accept an Appointment

  Login to YesRef Click the notification bell to go to your Appointment or click the date of the appointment, then click more details. Click "Confirm appointment" ![](https://storage.crisp.chat/users/helpdesk/website/-/1/0/3/f/103f48bd50094Some readers

• How to add/update accreditation documents to your profile

  You will need to ensure that all uploads are completed before you can select save or you will be presented with an error suggesting a document hasn't been uploaded There a maximum of 4 uploads required on this page. Including Sports Official Level, Affiliation Evidence, Safeguarding Check and DBS Check. Log into YesRef Click the initials in the top right-haFew readers

• How to edit/delete a closed date in YesRef

  This guide offers a straightforward method for efficiently deleting specific closed dates in YesRef, helping you manage your calendars with ease. By following the outlined steps, you can quickly remove unwanted closed dates while ensuring that your availability to Sports Providers is accurate and up to date. Login to YesRef Click "Availability" ![](https://storageFew readers

• How do I set my Daily Availability?

  Daily Availability is a quick and easy way to Close a period of time that you do not wish to receive Appointments. For example, if you do not want Appointments between 20:00 and 08:00, you should set your daily availability as 08:00 - 20:00 Login to YesRef Click the initials in the top right-hand corner or if you are using the app, click profile in the bottom riFew readers

• How to add additional Sports to an Account

  Log into YesRef Click the initials in the top right-hand corner or if you are using the app, click profile in the bottom right-hand corner Click "Manage Profile" ![](https://storage.crisp.chat/users/helpdesk/website/-/a/9/5/1/a951bb796abFew readers

• How to Bulk Accept Appointments

  Log in to your YesRef Account Click "Bulk Actions" Click "Accept Roles" All Appointments requiring actions wilFew readers

• How to update my Sports Official Level

  Log into YesRef Click the initials in the top right-hand corner or if you are using the app, click profile in the bottom right-hand corner Click "Manage Profile" ![](https://storage.crisp.chat/users/helpdesk/website/-/a/f/e/2/afe2caa2771fFew readers

• How to update your Payment Details

  Log into YesRef Click the initials in the top right-hand corner or if you are using the app, click profile in the bottom right-hand corner Click "Manage Profile" ![](https://storage.crisp.chat/users/helpdesk/website/-/8/0/f/2/80f24c9c27bFew readers

• Netball Umpire Verification

  To verify yourself as a Netball Umpire on YesRef, the information we require very much depends on your involvement in Netball and how you would like to use YesRef. Add/Update my Netball Umpire Information Adding or updating your information on YesRef for verification is simple. Login to YesRef go to your Profile > select Account > Sports > choose Netball. This page will provide you with the option to update your Netball Umpire information. Finding the Information We hFew readers

• What information is available on a game/event card

  Within YesRef, an initial Game Card is created which shows the basic information about your Game/Event. Here is what you can expect to see: The YesRef Game Card shows the following information: Start and End time Competition & Division Your Fee & Expenses combined Venue of the Game/Event Category of the game The Role you are Appointed to Payment Status of the Role Your Level The Fee Expenses Type Who is Responsible for Payment ![](https://storage.crisp.chat/users/helFew readers

• Football Referee Affiliation

  To verify yourself as a Football Referee on YesRef the information we require very much depends on your involvement in Football and how you would like to use YesRef Add/Update my Football Referee Information Adding or updating your information on YesRef for verification is simple. Login to your account. Go to your Profile > select Account > Sports > choose Football. This page will provide you with the option to update your Football Referee inforFew readers

• YesRef Ratings Explained

  Here at YesRef, we are wanting to change the game. Making Sports as safe and as enjoyable for all. For years, Sports Providers have had the ability to share marks or feedback on Sports Officials, however unless a serious misconduct issue has arisen, it's unlikely that a Sports Official can share feedback constructively to Sports Providers and that is what founders, Olly Ballinger and Ben Williamson wanted to change. YesRef Ratings allow everyone involved in the Game/Event to be able to rate thFew readers

• How do I submit a Rating?

  Ratings are available 24 hours after the start of a Game/Event.||| Once a Rating has been submitted, it cannot be changed or edited. Log into YesRef Either use the notification bell in the top right-hand corner or go to a date in the past ![](https://storage.crisp.chat/users/helpdesk/website/-/3/2/a/7/32a7fae8d71c8400/42ef09f9-5f3a-4cb6-9fae-66c2e3_13db1l6.jpgFew readers

• How do I invite a Parent/Guardian?

  A Parent/Guardian must be linked to any Sports official's account if the Sports Official is under the age of 18.|| If you are over the age of 18 and have incorrectly added your age to your profile, you can use the chat function in your profile to speak to a member of our Customer Success Team. You will need to provide evidence of your correct date of birth in order for our team to update this. Log into your YesRef Account. ![](https://storage.crisp.chat/users/helpdesk/website/-/5/7/9/b/Few readers

• I haven't been paid yet, what should I do

  Firstly, we're sorry you’ve had to come to this page to receive payment however there are a couple of things you can do to help this process. Go to your home page, click the Previous tab and select the Game/Event you haven’t yet received payment for. Select the game/event in which you haven't been paid for yet... n this example, you can see tFew readers

• The benefits of multiple Sports

  Whether you officiate cricket in the summer, football in the winter, or even basketball year-round, YesRef has you covered. With one account, a single payment method, and a unified availability calendar, all conveniently managed through the YesRef app, it’s never been easier to handle your officiating needs. YesRef is dedicated to supporting multi-sport officials and has revolutionised how Appointments, Payments, and requests for Sports Officials are managed. To ensure you’re appointed and paiFew readers

• How to close your date in YesRef

  YesRef will assume you are Open (available) unless you have a Closed Date or it is outside your Daily Availability.||| A Sports Official is unable to be Appointed to a Game/Event if there is a Closed Date. This guide provides a step-by-step process for efficiently managing your availability on YesRef, ensuring that you can easily close dates when necessary. By following the instructions, you can customise your availability, communicate your unavailability to Sports Providers, and set reminderFew readers

• What notifications are sent in YesRef?

  YesRef provides instant notifications via Email and Push notification messages direct to your mobile device, offering real time updates on Roles and Payments. You can update notifications preferences in your Profile then Preferences. Notifications that are sent for Games/Events include: An available Role on the #LiveGamesList, that perfectly meet a Sports Officials preferences. Applied for a Role on the #LiveGamesList After a Sports Official is Appointed to a Game/Event by a Sports PFew readers

• How do I change my Preferred Travel Distance?

  The preferred Travel Distance will affect the games you are notified about on the YesRef #LiveGamesList and also where you will appear on a Sports Providers recommendations for Appointments. Login to YesRef Click the initials in the top right-hand corner or if you are using the app, click profile in the bottom right-hand corner ![](https://storage.crisp.chat/usFew readers

• YesRef Payments Explained

  YesRef Provides a seamless solution for Sports Providers to Pay Sports Officials for games or events they Officiate. Since YesRef's inception in August 2021, we has paid out over £3,500,000 to Sports Officials across 25+ different Sports. As a Sports Official, you will be required to have a YesRef account, with your bank details submitted in your profile. View our helpful article to [How to create an account as a Sports Official](https://help.yesref.com/en/article/how-to-create-an-account-as-a-Few readers

• How to update your email address as Sports Official

  Log into YesRef Click the initials in the top right-hand corner or if you are using the app, click profile in the bottom right-hand corner Click "Manage Profile" ![](https://storage.crisp.chat/users/helpdesk/website/-/c/f/d/9/cfd9a402ee9Few readers

• How to Apply for a Role on the #LiveGamesList?

  Once you have applied for a Role, the Role is yours. No other Sports Officials can see the Game as you have been Appointed to it. Log into YesRef Click "Find Games" Click "I Want This Role" on the game you wish to Officiate ![](https:/Few readers

• Why YesRef asks for your Accreditation details

  YesRef is proud to be supporting Sports Providers to simplify the long winded and often out dated method of Finding, Organising and Paying Sports Officials across 25+ sports. In doing so, it's important that Sports Officials are who they say they are and accredited to the levels they are declaring within their profile. As such YesRef verifies and checks these accreditations to ensure they're accurate and up to date, taking the hassle away from Sports Providers. Adding accreditation details toFew readers

• What can I see on the #LiveGamesList

  The YesRef #LiveGamesList, shows you a consolidated list of Games/Events available to Apply for as a Sports Official. The #LiveGamesList is filtered based on the following conditions: Your Availability on the Start Date and Start Time of the Game/Event The Sport that is selected in your Profile The level of the Game/Event If the Game/Event requires additional Accreditation or a Parent/Guardian to be added to your account, an information box will be displayed explaining what is requiFew readers

• How to update your address or contact details as a Sports Official

  Login to your YesRef Account Click the initials in the top right-hand corner or if you are using the app, click profile in the bottom right-hand corner Click "Manage Profile" ![](https://storage.crisp.chat/users/helpdesk/website/-/a/a/a/5Few readers

• Futsal Referee Verification

  To verify yourself as a Futsal Referee on Yesref, the information we require very much depends on your involvement in Futsal and how you would like to use YesRef Add/Update my Futsal Referee Information Adding or updating your information on YesRef for verification is simple. Login to YesRef Go to your Profile > select Account > Sports > choose Futsal. This page will provide you with the option to update your Futsal Referee information. ****FinFew readers

• When should I travel to a Game/Event

  The YesRef Team suggest that you should only travel to a Game/Event after applying for a Role on the #LiveGamesList when the following conditions apply: The Role is in a state of Awaiting Completion. Awaiting Completion means: Awaiting Completion is the current state of a Role. This state means the Organisation has paid for the Role, the money has been transferred to YESREF and the Total Fee will be automatically transferred to the Sports Sports Official 1 hour, after the end of the Game.Few readers

• How to add or update Expenses

  Log into YesRef Click the game that shows the yellow status of Awaiting Expenses Click "Enter expenses" Add yFew readers

• YesRef Availability explained

  Bored of updating forms, spreadsheets, emails, WhatsApp groups and more? Meet YesRef Availability, the single place to populate your Availability and share with multiple Competitions, Clubs, Governing Bodies and more. YesRef will assume you are Available unless you have added Closed Dates or the Game/Event is outside of your Daily Availability. One Platform Reduce your admin overnight with a single platform to populate your Availability. See all your Games, Events and Closed DatesFew readers

• How to remove yourself from a Role

  Login to YesRef Select "More Details" on the game you wish to be removed from Click "Remove me from this role"Few readers

• How do I share my Availability?

  Sharing your Availability allows you to stay in control of your Appointments. You can manage multiple Sports Providers from one place. Log into your YesRef Account Click your initials in the top right-hand corner or profile in the bottom right-hand corner, if you are using the YesRef App ![](https://storage.crisp.chat/users/helpdesk/website/-/6/5/9/3/6593c64940dFew readers