Question 1

How to create an account as a Sports Provider

Accepted Answer

Navigate to https://app.yesref.com or download the YesRef app from the App Store or Google Play Store.

Input your email address and password or you can register with your social media accounts.

|| A link to confirm your email address will be emailed to you, if this was your chosen registration method. Click the link in your email to verify your email address.

You will be asked for your First Name, Last Name and Phone Number. These are mandatory fields. Click Continue

Click "Sports Provider"

Select your primary Sport. You can add more Sports to your account later if required.

Select your Sports Provider type from the drop down list.

|| You can select from Club, Business, Educational Institute, Competition or Governing Body.

![](https://storage.crisp.chat/users/helpdesk/website/-/5/f/

Question 2

How to import my games/events

Accepted Answer

| An import will be completed within 1 business day

Our Customer Success Team will be able to assist you with importing multiple Games and Events in one go

To ensure we can complete this for you quickly, providing us with the key information is crucial. Feel free to send us the list of Games/Events in a spreadsheet of your choice: Excel, Sheets, Numbers, CSV (our preference), whichever is best for you.

To submit your import request, visit the chatbot on the Profile page within the platform and upload the attachment, we'll circle back if we have any further questions.

Here's a list of the key information required:

Sport
Competition
Division
Home Team
Away Team
Date
Time
Venue
Pitch (if applicable)

Game/Event Import Template

Question 3

How to update an existing import

Accepted Answer

At this time, it's not possible to bulk update an existing import, this is on our product roadmap and we will work towards this as soon as practicable.

|| All games/events will be required to be manually updated

Question 4

The benefits of multiple Sports

Accepted Answer

Whether you officiate cricket in the summer, football in the winter, or even basketball year-round, YesRef has you covered. With one account, a single payment method, and a unified availability calendar, all conveniently managed through the YesRef app, it’s never been easier to handle your officiating needs.

YesRef is dedicated to supporting multi-sport officials and has revolutionised how Appointments, Payments, and requests for Sports Officials are managed.

To ensure you’re appointed and paid quickly and efficiently, make sure you’ve set up all your sports in your YesRef account.

|| If as an Official, you Officiate Futsal and Football, you will need to make sure you have both Sports in your Profile.

Question 5

What happens when an official doesn't turn up

Accepted Answer

To date, we know of only two occurrences where a Sports Official has failed to turn up to a game, across thousands of games.

We do however appreciate that this does happen now and again and we're here to help when it does.

The first thing to do is to make sure you've updated the completion status of the game within the platform, as this money will be returned to you.

The next thing to do is to get in touch with us using the messenger in the bottom right hand corner of the page.

Question 6

What payment methods can I use

Accepted Answer

YesRef uses the latest technology to enable payments to be moved in real-time. The advantage to using this technology, enables the YesRef platform to move money seamlessly and within seconds.

We offer two secure methods of payment:

Automated self-service bank transfer
Uploading credit to your account

Frequently Read Articles

Browse All Categories