> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.yesref.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# What happens when an official doesn't turn up

To date, we know of only two occurrences where a Sports Official has failed to turn up to a game, across thousands of games.

We do however appreciate that this does happen now and again and we're here to help when it does.

The first thing to do is to make sure you've updated the completion status of the game within the platform, as this money will be returned to you.

The next thing to do is to get in touch with us using the messenger in the bottom right hand corner of the page.