> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.yesref.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to update my Sports Official Level

1. Log into YesRef

![](https://storage.crisp.chat/users/helpdesk/website/-/8/7/6/5/87650ae28edb7800/93672ad5-57d5-4bf7-a6fd-2bfc89_ggl92d.jpg)

2. Click the initials in the top right-hand corner or if you are using the app, click profile in the bottom right-hand corner

![](https://storage.crisp.chat/users/helpdesk/website/-/c/f/f/6/cff62af8e8f92800/83713de4-2b63-4cc5-a9d2-8dec2d_faxv0e.jpg)

3. Click "Manage Profile"

![](https://storage.crisp.chat/users/helpdesk/website/-/a/f/e/2/afe2caa2771f3000/ba12cf55-7232-4007-885c-3e85f7_1kmrebs.webp)

4. Click "Account"

![](https://storage.crisp.chat/users/helpdesk/website/-/9/9/c/2/99c28053aa6e8800/ed654687-cce3-46ef-ba46-ca2c3a_jqoohz.jpg)

5. Click "Sports"

![](https://storage.crisp.chat/users/helpdesk/website/-/c/3/6/d/c36d76f4200fb000/bfed065b-ae33-4ca8-b0a9-81c8b6_fuog3h.jpg)

6. Click the Sport for the level you wish to update

![](https://storage.crisp.chat/users/helpdesk/website/-/2/e/b/7/2eb7180329ed4c00/2c5bb41c-7fde-4d5b-bc4b-6845df_19tdl1m.jpg)

7. Remove any previous uploaded document

![](https://storage.crisp.chat/users/helpdesk/website/-/8/9/9/2/8992e5b22eda780/bfaa27d7-233a-4258-b76a-5f0b79_x90daf.jpg)

8. Click "upload" to add a new document

![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-06-30/485d88a3-6638-46f5-9275-728658633544/ascreenshot.jpeg?tl_px=0,0&br_px=1541,992&force_format=jpeg&q=100&width=1120.0&wat=1&wat_opacity=0.7&wat_gravity=northwest&wat_url=https://colony-recorder.s3.us-west-1.amazonaws.com/images/watermarks/FB923C_standard.png&wat_pad=791,387)

9. Upload a document that evidences your level, click "Save"

![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-06-30/51a416e9-adb5-4af2-9ab1-80f5b794fa73/ascreenshot.jpeg?tl_px=0,0&br_px=1541,992&force_format=jpeg&q=100&width=1120.0&wat=1&wat_opacity=0.7&wat_gravity=northwest&wat_url=https://colony-recorder.s3.us-west-1.amazonaws.com/images/watermarks/FB923C_standard.png&wat_pad=759,644)

|| The YesRef Customer Success Team will update your level within 1 business day